A Postmortem Template for Nettle
Postmortem: YYYY-MM-DD - Incident Postmortem Owner: John Doe | Incident Runner: Jane Doe Start Time: YYYY-MM-DD HH:MM:SS TZ | End Time: YYYY-MM-DD HH:MM:SS TZ | Duration: Postmortem Review Date: Today’s date | Postmortem Verification Date: Future Date of Verification Meeting Executive Summary Cover in this section what happened, why it happened, how long was the outage, what fixed it and what the action items are. A post-mortem review is done in 2 meetings - one when the Postmortem is reviewed and discussed to figure out the right root cause (owner: Postmortem-lead or delegate) and two when the implementation of the AIs from the Postmortem are verified as implemented and deployed to production (owner: SRE-lead or delegate). The second meeting should happen no later than 1-2 weeks from the postmortem review date. The process of a postmortem needs to be tracked in a ticket. The first item of the post-mortem review meeting is to schedule the verification meeting and ticket. Ve...