Friday, August 17, 2018

Great workplace habits


  1. Wellness: Maintaining a healthy body, mind, and spirit/mood.
  2. Self-presentation: Controlling one’s grooming, attire, and manners—given the social and cultural situation at hand—so as to make a positive impression on others.
  3. Timeliness: Arriving early, staying late, and taking short breaks. Meeting or beating schedules and deadlines.
  4. Productivity: Working at a fast pace without significant interruptions.
  5. Organization: Using proven systems for documentation and tracking—note taking, project plans, checklists, and filing.
  6. Attention to detail: Following instructions, standard operating procedures, specifications, and staying focused and mindful in performing tasks and responsibilities.
  7. Follow-through and consistency: Fulfilling your commitments and finishing what you start.
  8. Initiative: Being a self-starter. Taking productive action without explicit direction. Going above and beyond; the extra mile.
Found from: https://www.td.org/insights/8-good-work-habits-that-really-matter

I'm not the best at them, but I've found that they have made me a better person. Highly recommended.

Friday, May 11, 2018

Actionable Production Escalations

I've long considered the following items the basics of an actionable production escalation. These were taught to me by Googlers (mostly when I violated these understated values). The fundamentals of any production escalation require the documentation of the following from SREs:
1. An exception, call graph, logs or metrics showing the problem
2. A first pass characterization of the problem (what is it / how much impact)
3. Why me? (Do we need a PoC that you wouldn't know otherwise?) 
4. What have you already tried. 
5. Things that you have noted that are out of the ordinary.
6. How specifically can I help solve this problem? (Find a PoC? look at the code? Judge downstream impact? Validate severity?)

Following the above process keeps a check on the level of due diligence needed before a Dev escalation. It also helps formulate concrete action items as part of the escalation process. I've found that this helps resolve issues quicker and keeps the prod overhead low for devs. What do you think?